Delivery Policy
Delivery times provided are estimates and may vary due to the schedules of third-party couriers, who may not be able to guarantee specific delivery windows. Lyyah Foods commits to keeping customers informed regarding the dispatch and expected delivery date of their orders, including providing tracking references.
Deliveries will be made to the address specified by the customer during registration, unless a different address is chosen at checkout. Lyyah Foods reserves the right to restrict deliveries in certain areas or remove particular regions from its delivery schedule entirely.
Product availability depends on current market conditions. To ensure fair distribution, the company may limit the quantity of certain items, especially those on offer, per customer. If any ordered goods are unavailable, reasonable substitutes may be provided, possibly at a different price. Customers may refuse substitute items and will be refunded accordingly. Substitute items will be identified at delivery, giving customers the opportunity to accept or reject them.
Lyyah Foods will strive to deliver complete orders. If an order is incomplete or incorrect, customers should notify the company immediately; charges will not apply for incorrect items. The company’s liability is limited to the value of incorrectly delivered goods and associated delivery costs.
It is the customer’s responsibility to ensure someone is available to accept the delivery. An appropriate person may be asked to sign for the goods. If no one is present at the time of delivery, the goods will be retained, and the customer will be notified. Arrangements will be made to attempt redelivery. Failure to be present for delivery may result in full charges for perishable items and the cost of delivery.
Adverse weather or other events outside reasonable control may cause delays or cancellations. In these instances, the company will contact customers to reschedule. Liability is limited to the price and delivery cost of undelivered items.
Deliveries will generally only be made to a person able to receive the goods. If the customer instructs Lyyah Foods to leave a delivery unattended, the company disclaims liability for any issues arising from unattended deliveries, including theft, tampering, contamination, or temperature changes affecting chilled or frozen items.
Privacy Policy & POPIA Compliance
Lyyah Foods (Pty) Ltd, located at 74 Isabel Street, Kilner Park, Pretoria 0186, is dedicated to safeguarding the personal information of customers, employees, and stakeholders in line with the Protection of Personal Information Act (POPIA).
Data Collection and Use
Personal information collected may include names, addresses, email addresses, telephone numbers, and business details. This data is used for managing customer accounts, communicating about orders, processing credit applications, fulfilling legal obligations, and handling payments, refunds, or credit transactions. Financial information is securely processed and stored for these purposes only.
Legalities of Data Processing
Personal data is processed based on:
- Consent for specified purposes
- Contractual necessity for trade and credit transactions
- Compliance with legal obligations
- Legitimate interests in business administration and customer relationship management
Data Sharing and Security
Data is not shared with third parties except where required by law or necessary to provide services. In all cases, POPIA compliance is maintained. Security measures, including encryption, secure storage, and audits, protect personal and financial data. Payment information is managed via secure, compliant gateways.
Data Retention
Personal information is held only as long as necessary for its stated purpose or as required by law. Financial data is retained solely for transaction completion or statutory requirements. Customers may request data deletion within the limits of applicable legislation.
Rights of Data Subjects
Individuals have the right to:
- Access their personal data
- Request corrections
- Request deletion, where applicable
- Object to processing or withdraw consent
- Lodge complaints with the appropriate authority
For privacy concerns, customers can contact info@lyyahfoods.co.za.
Terms and Conditions of Business
Introduction
These terms govern the relationship between Lyyah Foods (Pty) Ltd and customers. By engaging with the company, customers agree to these terms.
Orders and Payments
Orders must be confirmed in writing via email or other agreed channels. Payment terms are determined by the applicable credit agreement. Customers participating in credit transactions must adhere to credit policy requirements, including providing requisite documentation and timely payment. Payment information is collected and processed securely for authorized transactions only.
Credit Transactions
Credit facilities are subject to approval based on a completed trade credit application and compliance with the credit policy. Lyyah Foods reserves the right to revoke or amend credit facilities at its discretion.
Delivery and Returns
Delivery schedules are agreed upon during order confirmation and customers will be notified of any changes. Returns are accepted for defective or incorrectly supplied goods, subject to verification.
Limitation of Liability
Lyyah Foods (Pty) Ltd is not responsible for indirect or consequential damages resulting from delays, defective goods, or credit issues. Liability is limited to the value of supplied goods or services.
Amendments to Terms
Terms and conditions may be updated from time to time. Customers will be informed of changes via email or website announcements.
Governing Law
The terms are governed by the laws of the Republic of South Africa, with disputes to be resolved in South African courts.
Contact Information
For inquiries or disputes, customers may contact info@lyyahfoods.co.za or use the phone numbers listed on the company website.